Shipping

Preparation & Dispatch of Your Order

Vintage Adornments ships worldwide. All my accessories are completely handmade, lovingly packaged and prepared for dispatch in my studio. I will contact you once I receive your order to advise you of the estimated delivery date and to answer any questions you may have about colour etc.

I endeavor to prepare all orders within 1 to 5 working days of receiving your order. However, during busy times this may be up to 10 working days. If you are commissioning a unique piece we will discuss completion times on an individual basis but these typically take anything from 6 to 12 weeks. 

I always ship through a tracked and insured shipping service. In the rare event I can’t ship to your destination I will contact you as soon as possible from receipt of your order. Please note I do not deliver to PO Boxes as orders  require a signature.

Delivery Costs & Times:

Delivery Costs

All orders for the UK and all orders over £100 (except gift cards) for the rest of the world qualify for free shipping. Costs for shipping of orders under £100 are listed below. If you require shipping to an unlisted destination, please contact me for delivery options and prices.  

DESTINATION                                                    PRICE

U.K.                                                                                        FREE
Europe & Channel Islands                                        £10.00
USA & Canada                                                                £10.00
Australia & New Zealand                                          £10.00

Delivery Times from Dispatch

Delivery times vary dependant on country. I always use a tracked, insured service which requires a signature upon receipt. Once your order is dispatched I will send you an e-mail which will include a tracking number so you can follow your parcel online until it arrives.

Delivery times are listed below but please note these are an estimate and may vary slightly. Unfortunately I cannot be held responsible for delays at customs for international orders so please try to leave ample time for your order. If you require urgent delivery, please contact me and I will be happy to find a courier solution with you for expedited shipping and will provide you with a quote for this service.

U.K.                                                    1 to 3 working days
Europe & Channel Islands     5 to 7 working days
USA & Canada                             7 to 10 working days
Australia & New Zealand       7 to 10 working days

Taxes and duties

Taxes & Duties are not covered by the delivery charge and may be applicable depending on your shipping destination and you will be liable for paying all duties & taxes on the shipment. Please note that I have no control over these charges and I cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Duty Calculator.com is a useful tool to calculate whether any duty will be due.

The USA tax & duty threshold raised to $800 in 2016 which means that for orders under $800 NO duty/taxes are payable. 

Returns & Exchanges

I hope you are as delighted with your accessories as I was making them. If you do want to return or exchange your item please e-mail me at sales@vintageadornments.co.uk as soon as possible and I can help you with your return.

Please ensure your item arrives safely back to me within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that Vintage Adornments cannot be held responsible for any loss of your returned item.

I will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item.

Sale items must be returned within 7 days of delivery. Sample and customised/ commission items are non-refundable.

Items must not be worn/used and should be returned in a perfect and unworn condition, without scratches or traces of hair styling products. I am only able to exchange or refund goods in their original, perfect condition.

Please make sure you return them in the exact packaging that you have received them in, otherwise I cannot accept the return or refund you.

International Returns & Exchange Customers:

Please contact sales@vintageadornments.co.uk to arrange an international return and I will send you the required instructions on how to do this.

Please use a reputable shipping service which ensures that your parcel is tracked and insured as I cannot be held responsible for any loss or damage.

For returns outside of the UK, you must mark your package clearly with the words ‘BRITISH RETURNED GOODS’ on the outside of the parcel and on any paperwork you fill out with your chosen shipper. This ensures that UK customs authorities do not charge import duty. If these instructions are not followed the parcel will be returned to you by customs and you will be responsible for any additional postage costs or customs charges incurred. Please ensure you follow all instructions for returns that I provide you.

If you require an exchange of style, you are responsible for the cost of returning the item to me and will also be required to make an additional postage payment to cover the cost of the exchanged items being sent out to you.

Please contact meat sales@vintageadornments.co.uk if you need any assistance with the above.